AV Technician & Helpdesk Support

Remote
Full Time
Mid Level

Opal Group organizes premier virtual and live conferences catered to top executives and decision-makers throughout various industries. We are dedicated to providing high-quality events and information through unparalleled speaking sessions, workshops, and unique face-to-face networking opportunities. Our unique work environment offers an opportunity for the self-starter with unlimited growth potential.

AV Technicians & Helpdesk Support Specialists are responsible for managing AV equipment onsite at our conferences and providing remote technical assistance and onboarding support to staff. This role is ideal for someone with a passion for technology and customer service who can thrive in both fast-paced live event settings and virtual support environments. The position requires travel approximately once per month and offers a dynamic opportunity to work across multiple departments and technologies.

Location: Remote 70%, Travel 30%
Job Type: FT International Consultant
Salary: $1,000 - $1,200 USD per month
Important: Only resumes and cover letters in English will be considered.

Responsibilities include, but are not limited to:

  • Onsite AV Tech:
    • Handle audio-visual equipment setup, testing, and assistance during live events
    • Interact with clients and deliver outstanding customer service on-site
    • Ensure high-quality AV setup and seamless technical support during events
    • Adhere to business-appropriate dress and professional presentation standards
  • Remote Helpdesk Support & Onboarding:
    • Provide remote technical assistance and helpdesk support to end users
    • Assist with software installations, updates, and basic troubleshooting
    • Offer onboarding support and technical orientation to new users
    • Communicate clearly and professionally with staff to address technical issues
    • Stay current with helpdesk best practices, systems, and internal technology tools
Qualifications:
  • Valid U.S. entry visa required
  • Proven experience as an AV Technician and/or Helpdesk Support Specialist
  • High school diploma or GED required; College degree in a relevant field is preferred
  • Advanced English skills in verbal and written communication are required
  • Strong interpersonal and client-facing communication skills
  • Demonstrated customer service mindset and professional demeanor
  • Solid organizational and time management skills
  • Ability to operate effectively in a fast-paced, dynamic environment
  • Willingness and ability to travel approximately once per month

Benefits & Work Environment:
At Opal Group, we value our employees and offer a comprehensive and supportive work culture. Our benefits include:

  • 100% remote work environment with occasional travel to on-site conferences (based on the position)
  • Paid Time Off (available after 90 days), including:
    • Vacation Days
    • Sick Leave
    • Compensatory Time
    • One Wellness & Wellbeing Day, One Floating Holiday, and One Religious Observance Day per year
    • Jury Duty Pay
    • Paid Time Off for Voting
  • Paid federal holidays with early release the day prior
  • Summer Fridays
  • All travel-related expenses covered for onsite events, including flights, hotel accommodations, and meals

Join a company that values innovation, initiative, and the individuals who drive it forward.

Disclaimer: Opal Group does not ask for any personal information or payments during the recruitment process.

Equal pay for equal work. EEO-ACA Compliance.

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